WE’RE HERE TO HELP
A calmer start for your family.
Contact support@safetrip.dev. For data requests, write to privacy@safetrip.dev.
Set up together
- A parent signs in with an email code and creates the family.
- Add a child and generate a pairing code in Family & devices.
- On the child’s phone, install SafeTrip, choose Join a family and enter the code, or scan its QR link. Codes expire after 15 minutes.
- Create Home and School, agree on a route and check the days, time window and corridor.
- Grant background and precise location on the child’s phone. Enable notifications on both phones.
- Test a short walk while the child’s phone is locked. Check status, off-route alert and detour approval on the parent phone.
Keep check-ins working in the background
Settings vary by phone and OS version. Use these as starting points. A phone that is powered off or force-stopped cannot reliably check in.
Samsung Galaxy
Settings → Apps → SafeTrip → Battery → Unrestricted. Under Battery → Background usage limits, remove SafeTrip from Sleeping and Deep sleeping apps and add it to Never auto sleeping apps. Allow notifications and precise location with Allow all the time.
Xiaomi / Redmi / POCO
Settings → Apps → Manage apps → SafeTrip. Enable Background autostart and set Battery saver to No restrictions. Allow background location and notifications. On versions that support it, lock SafeTrip in the recent-apps list. HyperOS and MIUI menu names vary.
Honor / Huawei
Settings → Battery → App launch → SafeTrip. Turn off Manage automatically, then allow Auto-launch, Secondary launch and Run in background. Allow background location, precise location and notifications. Review Power saving mode if updates stop.
Google Pixel
Settings → Apps → SafeTrip → App battery usage. Allow background usage and select Unrestricted where available. Set Location permission to Allow all the time with precise location, and allow notifications. Battery Saver may delay updates.
iPhone
Settings → Privacy & Security → Location Services → SafeTrip → Always, with Precise Location on. Enable notifications and Background App Refresh. Low Power Mode and force-quitting can reduce background activity. After restarting or force-quitting, reopen SafeTrip and check that location permissions remain enabled.
When a check-in is late
Check the last check-in time, connection, battery and background permissions. Open SafeTrip on the child’s phone after an OS update or restart. A Waiting or Offline state means the app has not received a recent update; it does not establish where the child is. Call your child if concerned.
Understanding privacy
Normal check-ins share status, not GPS coordinates. During an open off-route or help alert, one snapshot can be overwritten at most once per minute; resolving the alert clears it. Read our full Privacy Policy.
Replace a lost phone
Generate a new pairing code and pair the replacement device. The old device loses family access. Protect the parent’s email account too. Do not send passwords, email codes, pairing codes or a child’s precise location in a support message.
Delete your data
Use the account deletion portal. If another parent remains, family ownership transfers to that parent. If you are the only parent, associated family and child accounts are deleted. Clear the app from child phones to remove local caches.